Frequently Asked Questions

Below are answers to the most common questions we receive before and after someone contacts us.

If you don’t see your question here, feel free to reach out.

General

What does 11tyweb actually do?

We provide white-glove websites, managed hosting, and professional consulting services for small and medium-sized businesses.

That means we build your website, host it, monitor it, support it, and help with related setup like Google Business, Facebook Pages, and email domain configuration.

Do you build the website too, or just host it?

We do both.

Our 11ty White Glove Website Package includes:

You don’t need to hire multiple vendors.

Do you host email?

No.

However, we do help you set up custom email addresses with providers like Google Workspace or Microsoft 365, including DNS configuration.

Hosting & Infrastructure

Are your servers redundant?

Yes.

Our infrastructure is designed with redundancy and load balancing so a single failure does not take your site offline.

Do you perform backups?

Yes, at multiple levels:

Do you monitor your services?

Yes.

We actively monitor availability and address issues as they arise — often before clients are even aware there was a problem.

Do you provide SSL certificates?

Yes.

All sites include free SSL certificates and secure configuration by default.

Website Build & Content

Who writes the content for my website?

We do.

Website content is handled as part of the onboarding and intake interview so your site launches complete and professional.

Will my website work on mobile devices?

Yes.

All websites we build are 100% mobile responsive and tested on modern devices.

Who handles updates to my site?

We do.

That’s why we perform a thorough intake interview upfront and include a limited number of free content updates per year. Additional changes can be handled as consulting work.

Will you help with a privacy policy?

Absolutely.

We can help you set up a privacy policy at no additional cost.

Setup & Ownership

Will you help me set up Google Business and Facebook?

Yes.

We assist with:

What about domain names?

We can:

Who owns what?

Process & Expectations

How does the process work?

  1. Free initial consultation
  2. Contract agreement
  3. Guided intake interview (about 2 hours)
  4. Website build (typically 2–3 days)
  5. Setup help (email, Google, Facebook)
  6. Transition to ongoing support

How involved do I need to be?

Expect 4–5 hours of involvement, mostly during the intake interview and review.

How long does a typical project take?

Most websites are completed in 2–3 days.

What happens after the website is launched?

We fix any issues, ensure everything is stable, and transition you into a support model with monitoring and availability checks.

Pricing & Policies

How do you price your services?

Pricing is primarily affected by scope.

Are there add-ons or extra costs?

Yes. Common add-ons include:

Is this expensive?

We’re not the cheapest option — intentionally.

We focus on personalized service, reliability, and taking the work off your plate, rather than selling DIY tools.

Do you offer refunds?

Because websites are digital products and customized work, we do not offer refunds.

However, we work diligently to address concerns and fix issues.

Support & Availability

How do I contact you for support?

Initial contact is done through scheduling an appointment or submitting a form. Support tickets are handled online as well.

How quickly do you respond?

We typically respond same day or within one business day.

We guarantee a response.

Do you work weekends or evenings?

As needed, though weekend responses are not guaranteed.

Still Have Questions?

If you’d like to talk through your situation or confirm whether we’re a good fit:

👉 Schedule a free consultation

No pressure — just a conversation.